top of page

PRIVACY POLICY

Last Updated: 12/05/2025

This Privacy Policy describes how HealerAlexandra.com (“Website”) and Alexandra Sethi (“Company,” “we,” “us,” or “our”) collect, use, store, and protect your personal information.

By accessing or using this Website or any of our Services, you consent to the practices described in this Privacy Policy.

We operate in the United States and Puerto Rico, and this Policy complies with applicable federal and Puerto Rico privacy regulations.

​

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information You Provide

When you:

  • Book a session or program

  • Purchase a product

  • Fill out a form

  • Subscribe to our email list

  • Complete assessments or intake forms

  • Contact us

You may provide:

  • Name

  • Email address

  • Phone number

  • Mailing or billing address

  • Payment information (processed securely by third-party processors)

  • Any personal information shared during intake, questionnaires, or communication

We do not collect or store payment card numbers directly.

1.2 Automatically Collected Information

When you visit the Website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages viewed

  • Time spent on pages

  • Cookies and tracking data (see Section 7)

This information helps improve Website functionality and user experience.

1.3 Sensitive Information

Although our work is spiritual and energetic in nature, you may voluntarily share sensitive information such as:

  • Emotional experiences

  • Personal history

  • Wellness intentions

  • Lifestyle information

This information is always kept confidential and is never shared, sold, or disclosed unless legally required.

We do not require or solicit:

  • Medical records

  • Diagnoses

  • Protected health information (PHI)

  • Government-issued identification

We are not a HIPAA-covered entity; however, we treat your information with strict confidentiality.

​

2. How We Use Your Information

We may use your information to:

  • Provide Services you request

  • Communicate with you about sessions, programs, and updates

  • Process payments and bookings

  • Send newsletters, marketing emails, or program materials

  • Personalize your experience

  • Improve Website performance

  • Comply with legal obligations

We will never sell your personal information.

​

3. Legal Basis for Processing (U.S. & Puerto Rico)

We process your information under the following legal bases:

  • Contractual necessity: to deliver purchased programs or sessions

  • Legitimate interest: enhancing user experience, improving services

  • Consent: when you opt into newsletters, forms, or assessments

  • Legal compliance: responding to lawful requests or court orders

4. Sharing of Information

We do not sell or rent your personal data.

We may share your information only with:

  • Service providers (e.g., payment processors, email platforms, scheduling software)

  • Technical support providers

  • Legal authorities if required by law

Each third-party provider maintains its own privacy policy governing use of your data.

We do not allow third-party vendors to use your information for their own marketing.

5. Data Storage & Security

We use commercially reasonable measures to protect your information, including:

  • Encryption through third-party payment processors

  • Secure server technology

  • Limited access to admin accounts

  • Password-protected systems

While no online system can guarantee 100% security, we take all appropriate precautions to safeguard your data.

6. Data Retention

We retain your information only for as long as necessary to:

  • Provide services

  • Maintain business records

  • Comply with legal requirements

You may request deletion of your personal data at any time unless retention is required by law.

7. Cookies & Tracking Technologies

We may use cookies, pixels, and similar technologies to:

  • Improve Website performance

  • Track usage analytics

  • Customize user experience

  • Manage advertising or retargeting campaigns

You may disable cookies in your browser settings; however, some site features may not function properly.

8. Your Rights

Depending on your state of residence, you may have rights including the ability to:

  • Request access to your personal information

  • Request correction or updates

  • Request deletion (where legally permissible)

  • Opt out of email marketing

  • Limit use of cookies

Requests may be submitted by emailing alexandra@healeralexandra.com.

We will respond within a reasonable timeframe as required by applicable law.

9. Children’s Privacy

This Website is not intended for children under 18.
We do not knowingly collect information from anyone under 18. If such information is discovered, it will be deleted promptly.

10. Third-Party Websites

We may link to external sites (e.g., payment processors, social media, scheduling platforms).
We are not responsible for:

  • The content of those websites

  • Their privacy practices

  • Their data handling or security policies

Use third-party websites at your own discretion.

11. International Users

Our Website is operated in the United States and Puerto Rico.
If you access the Website from outside the U.S., you consent to processing your information under U.S. legal standards, which may differ from those in your country.

12. Updates to This Policy

We reserve the right to update or modify this Privacy Policy at any time.
Changes will be posted on this page with an updated “Last Updated” date.

Your continued use of the Website constitutes acceptance of the updated Policy.

13. Contact Information

For questions, requests, or concerns about this Privacy Policy, please contact:
Email: hello@healeralexandra.com
Website: www.HealerAlexandra.com

bottom of page